Terms & Conditions

Websites

  • Any materials provided to us whilst we create your site will not be returned or retained unless otherwise requested.
  • We will contact you about your intended website domain name and if it is available we will purchase it. We cannot guarantee availability of domain names and in this case we will work with you to find a suitable alternative.
  • We will contact you upon payment of the deposit within 3 weekdays excluding Saturday and Sunday.
  • The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of White Wabbit.
  • A small ‘Designed By White Wabbit’ link will appear at the bottom of your website’s pages. This helps us promote our services. We may remove this on request at no extra cost.
  • We reserve the right to use all designs produced during the production process in our portfolio of work
  • In the rare event of server down time we will compensate on request one days hosting for each hour of downtime up to a maximum of one month’s hosting.
  • To cancel your website build you must contact us. Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable.
  • Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
  • You may cancel your website while it is being built, only forfeiting the initial deposit. If you wish to cancel once we have created or mocked up your initial design you will be liable for the full balance of the website build along with any additional fees accumulated during the design process.
  • Invoices must be paid within 30 days of issue unless otherwise stated. Deposit payments are non-refundable.
  • We will only request monthly maintenance & hosting payments once your website goes live. This fee repeats every month thereafter until you close your account through the cancellation method indicated above.
  • To be very clear your ongoing fee automatically renews each month / year unless you cancel your services in advance of the renewal date.
  • We reserve the right to pass on any charges we incur as a result of late or declined payments.
  • Late payments will be subject to a £10 late payment fee.
  • In the unlikely event that a website build takes longer than 6 months where the delay is largely due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full.
  • If commissioning an ecommerce website, please note that we do not usually add all your products due to time constraints when building your site.
  • A STANDARD Website package includes 3-5 pages, SEO optimised url’s, A logo design with 3 allowable revisions, set up and access to email services.
  • A BUSINESS Website package includes all of the standard services, up to 10 pages, support for any future technical queries, blog linking to social media and social media set up for your business if it doesn’t exist at that stage.
  • A PRO Website package includes all of the business services, a 1 minute whiteboard animation to explain your business to be displayed upon the home page and 1 day of UK on site training.
  • Content for any of the website deals is to be supplied by the client, including text and images.
  • We can supply content for an extra fee.
  • Should a payment such as a hosting payment become more then 3 months overdue and we have tried to contact you more than once regarding this overdue payment, we reserve the right to close the account.
  • Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment, will be subject to £50+vat reactivation fee.
  • Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.

Animation

  • The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of White Wabbit.
  • During the end credits of the animation a ‘Animated By White Wabbit’ and logo will appear. We can remove this on request at a small fee unless requested before animation completion.
  • We reserve the right to use all designs produced during the production process in our portfolio of work
  • To cancel your animation you must contact us. Notice of 7 days must be given for cancellation.
  • Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
  • You can cancel your animation while it is being created and only forfeit the non-refundable deposit payment. If however you wish to cancel once your first draft has been produced, you will then be liable for the full balance of the animation and any other fees accumulated during the build process.
  • Invoices must be paid within 30 days of issue unless otherwise stated. Deposit payments are non-refundable.
  • Late payments will be subject to a £10 late payment fee.
  • In the unlikely event that the whiteboard animation takes longer than 6 months where the delay is largely due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full.